Refund and Return Policy for Midnight Cloud Patna

At Midnight Cloud Patna, we strive to provide exceptional service and high-quality products. However, we understand that there may be situations where a return or refund is necessary.

What can be returned?

Unfortunately, due to the nature of our products (Cigarettes, Condoms, and Sanitary Pads), we are unable to accept returns or offer refunds once an order has been placed.

Exceptions:

There may be exceptions to this policy in limited cases such as:

  • Incorrect items received.
  • Damaged items upon arrival.

If you believe your situation qualifies for a return or refund:

  • Please contact our customer support team within 24 hours of receiving your order at +91 9508844751 or help@midnightcloud.in.
  • Be prepared to provide your order number and a detailed explanation of the issue.

Our team will review your request and contact you as soon as possible.

Please note:

  • We reserve the right to deny any return or refund request that does not comply with our policy.
  • Shipping costs for returned items will be the responsibility of the customer.

We appreciate your understanding.